Personal Information We Collect

"Personal Information" means any information that identifies, relates to, describes, or can reasonably be linked to an individual. It does not include anonymized or de-identified data.

a. Contact Information

• Full name
• Billing and shipping address
• Phone number
• Email address

b. Payment & Transaction Information

• Payment method details (processed securely through third-party gateways)
• Order history, transaction details, refunds, cancellations, and exchanges

c. Account Information

• Username and password
• Account preferences and settings

d. Usage & Device Information

• IP address
• Browser type and device information
• Pages visited, time spent, clicks, and navigation behavior

e. Communications

• Emails, messages, or inquiries sent to us
• Customer support interactions

Sources of Personal Information

We collect personal information:

• Directly from you when you place orders, create an account, subscribe to emails, or contact us
• Automatically via cookies, pixels, and similar technologies
• From Shopify and service providers assisting store operations
• From third-party marketing and analytics partners

How We Use Your Personal Information

a. Order Fulfillment & Account Management

• Process orders and payments
• Ship products and manage returns
• Create and manage user accounts
• Provide customer support

b. Store Improvement & Personalization

• Improve website functionality and performance
• Remember preferences and shopping behavior
• Recommend relevant products

c. Marketing & Promotions

• Send promotional emails, offers, and updates
• Display relevant advertisements across platforms

You may unsubscribe from marketing communications at any time using the link provided in our emails.

d. Security & Fraud Prevention

• Detect and prevent unauthorized or fraudulent activity
• Protect customers, transactions, and business operations

e. Legal & Compliance

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Enforce our policies and agreements

Sharing of Personal Information

We may share personal information only when necessary for legitimate business purposes, including with:

• Shopify, which hosts and powers our Store
• Payment processors, logistics partners, and IT service providers
• Marketing and analytics partners
• Government or legal authorities when required by law
• Business successors in the event of a merger, acquisition, or sale

We do not sell your personal information.

Relationship with Shopify

Our Store is hosted on Shopify Inc. Shopify processes personal information on our behalf to provide and improve its services. Your data may be processed outside your country of residence.

For details, please review Shopify's Privacy Policy: https://privacy.shopify.com/en

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze website traffic and performance
• Support marketing and advertising activities

You may manage cookies through your browser settings. Disabling cookies may affect site functionality.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. Please review their privacy policies separately.

Children's Privacy

Our Services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from minors. Purchases by minors must be made under parental or guardian supervision.

If you believe a minor has shared personal information with us, please contact us and we will take appropriate action.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

We retain personal data only as long as necessary to:

• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Your Rights

Subject to applicable Indian laws, you may request to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Obtain a copy of your data
• Opt out of marketing communications

To exercise these rights, contact us at care@kobralabs.com. Identity verification may be required.

International Data Transfers

Your personal information may be transferred and processed outside India. Where required, we rely on lawful safeguards and contractual protections.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.