1. Shipping Coverage

• We currently ship across India
• Delivery availability is subject to serviceable pin codes

2. Order Processing Time

• Orders are processed within 0–2 business days after successful payment confirmation
• Orders placed on Sundays or public holidays may be processed on the next working day

3. Delivery Timeline

• Estimated delivery time: Within 24–48 hours after dispatch, subject to location and serviceability
• Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, operational constraints, courier delays, or regulatory restrictions

4. Shipping Charges

• Shipping charges, if applicable, are clearly displayed at checkout before payment
• We may offer free or discounted shipping on selected products, cart values, or promotional campaigns
• Shipping charges are subject to change without prior notice

5. Shipping & Delivery Method

• Orders are shipped using reliable third-party logistics service providers
• The choice of delivery method is determined based on serviceability and operational efficiency

6. Order Tracking

• Once your order is dispatched, tracking details will be shared via SMS and/or email, where available
• Tracking information may take a few hours to become active after dispatch

7. Address & Delivery Responsibility

Customers must provide accurate and complete shipping details at checkout.

Kobra Labs is not responsible for delays or non-delivery caused by:

• Incorrect or incomplete address
• Incorrect contact details
• Customer unavailability at the time of delivery

8. Delivery Delays & Force Majeure

Kobra Labs shall not be held liable for delays or failure in delivery due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government regulations or lockdowns
• Transportation disruptions
• Operational or logistical challenges

9. Damaged or Tampered Deliveries

If you receive a package that appears damaged or tampered with:

• Please do not accept the delivery, if possible
• Contact us within 24–48 hours of delivery with:
  • A clear unedited unboxing video
  • Images of the outer packaging and product
  • Order ID

10. Hygiene & Consumable Product Disclaimer

Due to the hygiene-sensitive nature of food, nutrition, and consumable products:

• Products may not be eligible for return or exchange once delivered
• All shipping practices comply with applicable food safety and hygiene standards

Please refer to our Return & Refund Policy for further details.

11. Policy Updates

Kobra Labs reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon being posted on the website.