Shipping policy

Shipping Policy – Kobra Labs

Effective Date: 09 January 2026
Last Updated: 09 January 2026

Kobra Labs (“we”, “our”, “us”) is committed to delivering high-quality nutritional and consumable products in a fast, safe, and reliable manner. This Shipping Policy explains how orders placed on www.kobralabs.com are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms mentioned below.

 

 

1. Shipping Coverage

  • We currently ship across India.

  • Delivery availability is subject to serviceable pin codes.

 

 

2. Order Processing Time

  • Orders are processed within 0–2 business day after successful payment confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next working day.

 

 

3. Delivery Timeline

  • Estimated delivery time: Within 24–48 hours after dispatch, subject to location and serviceability.

  • Delivery timelines are estimates and may vary due to factors beyond our control such as weather conditions, operational constraints, courier delays, or regulatory restrictions.

Delivery timelines are indicative and not guaranteed.

 

 

4. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout before payment.

  • We may offer free or discounted shipping on selected products, cart values, or promotional campaigns.

  • Shipping charges are subject to change without prior notice.

 

 

5. Shipping & Delivery Method

  • Orders are shipped using reliable third-party logistics service providers.

  • The choice of delivery method is determined based on serviceability and operational efficiency.

 

 

6. Order Tracking

  • Once your order is dispatched, tracking details will be shared via SMS and/or email, where available.

  • Tracking information may take a few hours to become active after dispatch.

 

 

7. Address & Delivery Responsibility

  • Customers must provide accurate and complete shipping details at checkout.

  • Kobra Labs is not responsible for delays or non-delivery caused by:

    • Incorrect or incomplete address

    • Incorrect contact details

    • Customer unavailability at the time of delivery

Re-shipping charges may apply in such cases.

 

 

8. Delivery Delays & Force Majeure

Kobra Labs shall not be held liable for delays or failure in delivery due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government regulations or lockdowns

  • Transportation disruptions

  • Operational or logistical challenges

 

 

9. Damaged or Tampered Deliveries

If you receive a package that appears damaged or tampered with:

  • Please do not accept the delivery, if possible

  • Contact us within 24–48 hours of delivery with:

    • A clear unedited unboxing video

    • Images of the outer packaging and product

    • Order ID

Claims raised after this timeframe may not be considered.

 

 

10. Hygiene & Consumable Product Disclaimer

Due to the hygiene-sensitive nature of food, nutrition, and consumable products:

  • Products may not be eligible for return or exchange once delivered

  • All shipping practices comply with applicable food safety and hygiene standards

Please refer to our Return & Refund Policy for further details.

 

 

11. Policy Updates

Kobra Labs reserves the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon being posted on the website.

 

 

12. Contact Information

For shipping-related queries or support, please contact us:

Email: care@kobralabs.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)